Dell At Best Buy Good Or Bad Deal

 We all go there, to Best Buy that is, and over the years we all bought many good things at that store. We sometimes didn’t agree with the return policies they have, but still it wasn’t something way too unbearable. So we kept coming back.

 Now Dell computers have always been a dream. We love them, and who wouldn’t. They seem to look like a dream, work like a dream, all is a dream but the support. Yes Dell support has not been perfect for many years, but now it’s even worst. And especially if your Dell computer has been purchased from a Best Buy store you’re just in for it.

 Back in the August we got a Dell laptop for my Hubby for his work. It seemed like the perfect thing it’s beautiful, light, portable and it could go with him anywhere. One of other things that was awesome was that the Dell laptop was as a present for our anniversary.

 The excited couple (Hubby and I) arrived home from our local Best Buy store with the anticipation and couldn’t wait to open his new laptop. The first impression was WOW. But hold on it didn’t last for long. Now 5 minutes into being on the whole system crashed. And we seriously couldn’t believe it.

 The next day we went to the Best Buy and told them that the computer they sold us was defected. The Geek Squad (children as they are) had some fun making jokes how we’re computer illiterate. And to them all I can say is: Even if that was the case, and even if a Mule was at the computer it couldn’t have caused it to crash just by turning it on.

 Anyways, the Best Buy was kind of rude and we didn’t expect them to be any other way, but after 4 hours there we have finally agreed to an exchange. The new laptop was also from Dell. Same thing just a little bigger monitor, and deferments in a number.

 We came home to a surprise. This computer had so many things in the box like headphones, more Cd’s, an extra book, cleaning supplies. Which meant the first one had nothing.

 The new Dell laptop certainly looked better, worked what was the most important, has bigger monitor but it didn’t take long to notice a band speaker part near the monitor. The Best Buys answer to that was “Oh they come like that” Hmmm…

 In that first week Hubby didn’t say much, but he wasn’t so impressed about his new Dell. Than one evening he finally asked (because he got me an anniversary present HP laptop that I love and HP is the best) “Is your laptop way overheating?” To tell you the truth I thought he was joking. My laptop is on all day and most of the night, I’m on it so much doing that time, and it never even gets a little hot not to even think of the possibility of overheating. So I said “No, why?” And he showed me.

 The laptop was cold and not used for 4 hours, he turned it on and 5 minutes later the dashboard, the mouse pad the keyboard was burning hot, to the point that you can’t keep your hand’s on it. And his monitor would flicker and blink and that thing looked and acted so so defective.

 On the box it said One Year Warranty From Dell Manufacturers For Parts And Services. We went to the Dell online and the support just ignored us. Hmmm… they said our warranty has expired. Now how was that possible. We called Best Buy and they told us that we should call Dell. After calling Dell and waiting forever, we finally went trough the automated system that placed us on hold again, for good ten or more minutes. And when finally the phone was answered from Dell Support In India, we said our problem and the guy just hang up on us. Yes that was so nice of him. The next time we called, we got hi and Call Best Buy. Than we had our third conversation with the manager who all but started cursing at us because the Dell has a new policy that if you buy a Dell computer from Best Buy they won’t help you.

 Without any choice we called Best Buy and explained to the manager what was going on. They told us to bring the laptop to the Geek Squad (remember those kids who make fun of everyone). In the Best Buy at the Geek Squad counter they asked for a credit card before they asked to know what was happening with the computer. We told them that we have a warranty and that we don’t see why would they need a credit card. So they informed us that some part of the cost is covered bu the warranty, but not all. So they’ll need 180 dollars from us and warranty and we should live the laptop with them for 5 to 7 days.

 That didn’t work really. First we can’t live the laptop for that long because Hubby needs it for work every day and second if we have the warranty why should we give them almost 200 bucks.

 The phone calls continued on and on and Dell rudely has just two ways of answering 1) we have a deal with Best Buy not Geek Squad we can’t help you! And 2) they hang up!!!

 I’m so disappointed at Dell and Best Buy and all of it. But what I don’t get is why is it in Dell’s interest to have such a rude and unprofessional support?

 I’ll tell you one thing after almost 4 months of agony with them we’re at the square one still. We did some research on the Internet and it appears we’re not alone. There is so many people who got burned by the same deal buying Dell at the Best Buy. We won’t go back there for sure and Dell is out of the question in this house no matter where it comes from Dell directly or any other store. And why? Well other than having a much worst performance, it’s not really so magical as advertising led us to believe, it also has the worst support on the earth!!!

So there you have it the longest post ever, well take it more like the longest angry post ever. I can’t express my disappointment in those two companies.

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